Refund & Returns

1. Our Returns Policy

Harrowden® is operated by Nova Skincare & Wellness Brands Holding Ltd.

We respect your statutory consumer rights under applicable UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

This policy applies to products purchased directly through harrowdenbio.com .

2. Your 14-Day Cancellation Right

If you purchase goods online as a consumer, you generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable statutory exceptions.

Where an order is delivered in several separate consignments, the cancellation period generally begins when you receive the final item.

To cancel, email info@harrowdenbio.com before the cancellation period expires.

Please include your order number, contact details and the items you wish to cancel. A clear cancellation statement is sufficient; you do not need to provide a reason.

3. Returning Products

After notifying us that you wish to cancel, you must normally send the relevant products back within a further 14 days, unless we agree another arrangement.

Please contact us to confirm the appropriate returns address and any practical return instructions.

Our registered office address is not necessarily our returns processing location.

We recommend using a tracked delivery service and keeping proof of postage.

For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods, unless we agree otherwise or applicable law requires us to cover that cost.

4. Sealed Food Supplements

Harrowden products are food supplements. Some products may be supplied with protective or tamper-evident seals.

Where sealed goods are not suitable for return for health protection or hygiene reasons, the statutory change-of-mind cancellation right may be lost if the seal is broken after delivery.

This exception applies only where the relevant legal requirements are met. It does not automatically apply to every opened package.

Opening an outer delivery carton does not necessarily mean that an individual supplement product has been unsealed.

Your statutory rights relating to faulty, damaged, unsafe or misdescribed goods remain unaffected.

5. Refunds

When you validly cancel an order, we will refund the payments required by applicable law.

This generally includes the price of the returned goods and the original standard delivery charge where applicable.

If you chose a more expensive delivery option than our standard service, we are not required to refund the additional delivery cost beyond the standard delivery amount.

We will process refunds without undue delay and within applicable statutory deadlines.

For returned goods, we may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will normally be made to the original payment method, unless you expressly agree to another method.

6. Product Condition and Handling

Consumers may inspect goods in a manner consistent with what would reasonably be permitted in a physical shop, subject to the statutory rules for sealed goods.

Where legally permitted, we may make a deduction from a cancellation refund for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

This does not affect your rights where goods are faulty or do not match their description.

7. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or contains the wrong item, please contact us as soon as reasonably possible at info@harrowdenbio.com .

Please include:

• Your order number.
• A brief description of the issue.
• Photographs of the product or packaging, where available.

We will assess the issue and arrange an appropriate remedy in accordance with your statutory rights, which may include a refund or replacement.

For faulty or incorrect goods, we will meet our applicable legal obligations regarding reasonable return costs.

You have statutory remedies under the Consumer Rights Act 2015, including a short-term right to reject qualifying faulty goods, generally within 30 days. Further rights may apply after that period.

8. Missing or Delayed Deliveries

If your order has not arrived within the stated delivery estimate, please contact us with your order details.

We will investigate the matter with the relevant delivery provider and assist with an appropriate resolution.

Your legal rights concerning delayed or failed delivery remain unaffected.

9. Purchases from Other Retailers

If you purchased a Harrowden product through another retailer or marketplace, your purchase contract is generally with that seller.

Please contact the original retailer about returns or order-related refunds.

You may still contact Harrowden for product information or general assistance.

10. How to Contact Us

For a cancellation, return, refund or product concern, please email info@harrowdenbio.com .

Include your order number and a short explanation of your request so our team can assist you efficiently.

We will provide the relevant returns instructions where required.

11. Your Statutory Rights

This policy is intended to explain our return and refund procedures clearly and fairly.

Nothing in this policy excludes, restricts or overrides your statutory consumer rights.

If any provision conflicts with mandatory consumer protection law, the applicable legal requirements will take precedence.